All Sales Are Final
ZuvoNutrition follows strict health, hygiene, and quality control standards for all of our dietary supplement formulations. Because of safety regulations governing consumable goods, as well as ingredient stability and expiration guidelines, all sales are final.
Once an order enters fulfillment or leaves our US warehouse, we do not accept returns, refunds, or exchanges, even if the product is unopened and factory-sealed.
We cannot offer refunds or returns based on:
- A change of mind
- Flavor or product preference
- Personal taste
- Individual physiological results
Supplement effectiveness varies by individual diet, lifestyle, and biology.
Damaged, Defective, or Incorrect Items
We stand behind the physical quality of our shipments when they arrive. In the rare event that your order arrives damaged or defective, or contains the wrong item, we will resolve the issue in one of two ways:
To qualify for a replacement, you must meet all of the following requirements:
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5-day reporting window
Contact our support team at contact@zuvonutrition.com within 5 calendar days of the delivery date recorded in the shipping carrier's tracking system. Claims submitted after 5 days cannot be accepted.
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Required photo or video proof
Attach clear photos or videos that show:
- The damaged or incorrect product with the factory tamper-evident seal still intact (unless the seal itself was ruptured during carrier transit)
- The lot/expiration number printed on the bottle
- The outer shipping box or mailer, with the shipping label and tracking barcode clearly visible
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Bundles & multi-item orders
If you ordered a bundle or multiple items and only one unit arrived damaged, our resolution applies only to the individual damaged unit, not to the entire order.
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Cosmetic packaging wear
Minor scuffs, dents, or creases on the outer shipping box or label that do not compromise the seal or the safety of the supplement inside are considered normal transit wear. They are not eligible for a replacement or refund.
Please don't send products back
Do not mail damaged or defective products to our fulfillment center or corporate office unless our support team explicitly instructs you to. Unauthorized returns cannot be processed or reimbursed.
Lost, Stolen, or Delayed Packages
Once an order is handed off to the shipping carrier (USPS, UPS, DHL, etc.), transit and final delivery are under the carrier's control.
Packages marked "Delivered"
ZuvoNutrition is not liable for packages that are lost, misplaced, or stolen after the carrier's tracking system marks them as "Delivered." We do not issue refunds or free replacements for stolen packages. If your package is marked as delivered but you cannot find it, please wait 48 hours and then file a missing mail claim directly with your local carrier.
Carrier transit delays
Estimated delivery windows (2–4 business days) are provided by the shipping carriers and are not guaranteed. Delays caused by carrier routing, weather, or high seasonal volume do not qualify an order for cancellation or a refund.
Packages lost in transit (never marked delivered)
If a package shows no tracking movement for 15 consecutive business days within the US and the carrier confirms it lost in transit, we will issue a one-time replacement shipment or store credit at no cost to you.
Incorrect Shipping Addresses & Undeliverable Orders
Customers are solely responsible for entering a complete and accurate shipping address at checkout, including any apartment, suite, or unit number.
No refunds on undeliverable orders
If the carrier returns a package to our facility, abandons it, or disposes of it because of an incorrect or incomplete address, failed delivery attempts, or refusal by the recipient, the order is strictly non-refundable.
Reshipment fees
If you would like an undeliverable order reshipped to a corrected address, you are responsible for paying the reshipment postage and handling costs before it is dispatched.
Order Cancellations & Modifications
Because our US fulfillment center hands orders to the carrier on the same day, we can only accommodate order cancellations or address changes before an order enters fulfillment.
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Stage 1
Before the order enters fulfillment
This is the only stage at which we can accommodate a cancellation or an address change.
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Stage 2
In the warehouse queue
Once an order is pushed to our warehouse queue for processing and packing, it is locked in our system and cannot be canceled, modified, or refunded.
Payment processing fees
If an unfulfilled order is approved for cancellation before it enters fulfillment, ZuvoNutrition reserves the right to deduct non-refundable third-party payment processing fees (up to 3.5%) from the refunded amount.
Approved Refunds & Non-Refundable Fees
If ZuvoNutrition, at its sole discretion, approves a monetary refund instead of a replacement or store credit, the following terms apply:
Original shipping costs
All original shipping, handling, and priority processing fees paid at checkout are strictly non-refundable.
Promotional discounts
Refunds on discounted or promotional orders reflect the actual net amount paid after discounts, not the full retail value.
Processing time
Approved refunds are issued only to the original payment method used at checkout and take 5 to 10 business days to post, depending on your bank or card issuer.
Chargebacks & Payment Disputes
We are committed to resolving any legitimate order issue quickly and fairly through contact@zuvonutrition.com.
By placing an order with ZuvoNutrition, you agree to contact our support team and allow us 3 business days to resolve any delivery or product damage concern before initiating a chargeback with your bank.
Fraudulent or illegitimate chargebacks filed in violation of this policy will be contested with full order logs, IP verification, carrier GPS delivery confirmation, and this agreed-upon policy.