Refund policy

Return & Refund Policy

Last Updated: October 17, 2026

1. All Sales Are Final

At ZuvoNutrition, we adhere to strict health, hygiene, and quality control standards across all our dietary supplement formulations. Due to safety regulations governing consumable goods, as well as ingredient stability and expiration guidelines, all sales are final.

Once an order enters fulfillment or leaves our US warehouse, we do not accept returns, refunds, or exchanges—even if the product remains unopened and factory-sealed. We cannot offer refunds or returns based on a change of mind, flavor or product preference, personal taste, or individual physiological results (as supplement effectiveness varies by individual diet, lifestyle, and biology).

2. Damaged, Defective, or Incorrect Items (Resolution Policy)

We stand behind the physical quality of our shipments upon arrival. In the rare event that your order arrives damaged, defective, or contains the wrong item, we will resolve the issue by sending a free replacement of the affected item or issuing 100% store credit.

To qualify for a replacement, you must meet all of the following requirements:

  1. 5-Day Reporting Window: Contact our support team at contact@zuvonutrition.com within 5 calendar days of the delivery date recorded by the shipping carrier's tracking system. Claims submitted after 5 days cannot be accepted.

  2. Mandatory Photo/Video Proof: Attach clear photographic or video evidence showing:

    • The damaged or incorrect product with the factory tamper-evident seal still intact (unless the seal itself was ruptured during carrier transit).

    • The lot/expiration number printed on the bottle.

    • The outer shipping box or mailer with the shipping label and tracking barcode clearly visible.

  3. Bundles & Multi-Item Orders: If you ordered a bundle or multiple items and only one unit arrived damaged, our resolution applies strictly to the individual damaged unit, not the entire order.

  4. Cosmetic Packaging Wear: Minor scuffs, dents, or creases to the outer shipping box or label that do not compromise the seal or safety of the supplement inside are considered normal transit wear and are not eligible for replacement or refund.

Please note: Do not mail damaged or defective products back to our fulfillment center or corporate office unless explicitly instructed by our support team. Unauthorized returns cannot be processed or reimbursed.

3. Lost, Stolen, or Delayed Packages

Once an order is handed off to the shipping carrier (USPS, UPS, DHL, etc.), transit and final delivery are under the carrier's control.

  • Packages Marked "Delivered": ZuvoNutrition is not liable for packages that are lost, misplaced, or stolen after being marked as "Delivered" by the carrier's tracking system. We do not issue refunds or free replacements for stolen packages. If your package is marked delivered but cannot be located, please wait 48 hours and file a missing mail claim directly with the local carrier.

  • Carrier Transit Delays: Estimated delivery windows (2–4 business days) are provided by the shipping carriers and are not guaranteed. Shipping delays caused by carrier routing, weather, or high seasonal volume do not qualify an order for cancellation or a refund.

  • Packages Lost in Transit (Never Marked Delivered): If a package shows no tracking movement for 15 consecutive business days within the US and is confirmed lost in transit by the carrier, we will issue a one-time replacement shipment or store credit at no cost to you.

4. Incorrect Shipping Addresses & Undeliverable Orders

Customers are solely responsible for entering a complete and accurate shipping address at checkout (including apartment, suite, or unit numbers).

  • No Refunds on Undeliverable Orders: If a package is returned to our facility, abandoned, or disposed of by the carrier due to an incorrect/incomplete address, failed delivery attempts, or refusal by the recipient, the order is strictly non-refundable.

  • Reshipment Fees: If you wish to have an undeliverable order reshipped to a corrected address, you will be responsible for paying the reshipment postage and handling cost prior to dispatch.

5. Order Cancellations & Modifications

Because our US fulfillment center operates with same-day carrier handoff, we can only accommodate order cancellations or address changes before the order enters fulfillment.

  • Once an order is pushed to our warehouse queue for processing and packing, it is locked in our system and cannot be canceled, modified, or refunded.

  • If an unfulfilled order is approved for cancellation prior to entering fulfillment, ZuvoNutrition reserves the right to deduct non-refundable third-party payment processing fees (up to 3.5%) from the refunded amount.

6. Approved Refunds & Non-Refundable Fees

In the sole discretion of ZuvoNutrition, if a monetary refund is ever approved in lieu of a replacement or store credit:

  • Original Shipping Costs: All original shipping, handling, and priority processing fees paid at checkout are strictly non-refundable.

  • Promotional Discounts: Any refunds on discounted or promotional orders will reflect the actual net amount paid after discounts, not the full retail value.

  • Processing Time: Approved refunds are issued solely to the original payment method used at checkout and take 5 to 10 business days to post, depending on your bank or card issuer.

7. Chargebacks & Payment Disputes

We are committed to resolving any legitimate order issue quickly and fairly via contact@zuvonutrition.com. By placing an order with ZuvoNutrition, you agree to contact our support team and allow us 3 business days to resolve any delivery or product damage concern before initiating a chargeback with your bank. Fraudulent or illegitimate chargebacks filed in violation of this policy will be contested with full order logs, IP verification, carrier GPS delivery confirmation, and this agreed-upon policy.